Privacy Policy

Last updated: June 2026

Maison Bloom by Splendid ("we", "us", "our") operates the website maisonbloombali.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us.

Information we collect

We may collect the following personal information:

• Name, email address, and phone number — when you place an order, sign up for promotions, or contact us
• Delivery address — when you request flower delivery
• Order details — products ordered, delivery preferences, and card messages
• Usage data — pages visited, time spent on site, and browser type (via Google Analytics)

How we use your information

We use your information to:

• Process and deliver your flower orders
• Communicate with you about your order via WhatsApp or email
• Send promotional offers and discount codes (only if you've opted in)
• Improve our website and services
• Respond to enquiries and provide customer support

How we protect your information

We take reasonable measures to protect your personal information. Our website uses HTTPS encryption. We do not store payment card details — all payments are processed through secure third-party providers (bank transfer, QRIS, or cash).

Sharing your information

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Delivery partners — to fulfil your flower delivery
• Analytics providers — Google Analytics, to understand how visitors use our site
• Email service providers — to send promotional communications you've opted into

Cookies

Our website uses cookies and similar technologies to improve your experience. These include analytics cookies (Google Analytics) to understand site usage. You can disable cookies in your browser settings at any time.

Your rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of promotional communications at any time
• Request that we stop processing your data

Data retention

We retain your personal information only as long as necessary to provide our services and fulfil the purposes outlined in this policy. Order records are retained for accounting purposes as required by Indonesian law.

Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

Contact us

If you have questions about this Privacy Policy or your personal data, please contact us:

Maison Bloom by Splendid
Jl. Nelayan No.5B, Canggu,
Kec. Kuta Utara, Kabupaten Badung, Bali 80351
Email: hello@maisonbloombali.com
WhatsApp: +62 878 6926 5541